Set More. No-Show Less. Love Your Follow-Up.

We build a call center that converts—scripts, SLAs, training, QA, and reporting so every lead gets rapid, human-first contact.

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Where We Help

Inbound: greet → qualify → set → confirm
Outbound: speed-to-lead, nurture, rehash, cancel-save
After-hours & weekend coverage strategies
SMS + email cadences that feel human

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Peer-Support

Playbooks & Scripts

Qualification & disqualification rules
Objection handling (price, timing, spouse, research)
Voicemail & SMS templates (first 72 hours critical)
Cancel-save & reschedule protocols

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Team & QA

Hiring Profile & Scorecard

Nesting/Training Plan with Live Call Reviews

QA Rubric (opener, discovery, offer, ask, next step)

Manager Dashboard & Weekly Calibration Rhythm

KPIs

Speed-to-Lead (avg & % under 60 sec)

Set Rate, Show Rate, Set-to-Demo, Net-to-Install

Contact Rate by Channel (phone/SMS/email)

Cancel Rate & Save Rate, Cost per Set by Source

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